Privacy Policy v1.0.2

Who we are

Smart Revise is a product provided by CRAIGNDAVE Ltd; a private company registered in England and Wales. Company number 10442992. Our registered office is:

12 Tweenbrook Avenue
Gloucester
Gloucestershire
GL1 5JY

The Directors of CRAIGNDAVE, their lead developer and the head of their finance and administration team are the only people with access to your personal data and are all fully aware of their responsibilities for security, privacy and confidentiality.

The Directors are:
David Hillyard
Craig Sargent

Our lead developer is:
Mark Plowman

The heads of our finance and administration teams are: Rosemary MacKenzie-Shaw
Samuel Sargent

If you have any questions about how we look after your personal data, you can contact us:

Our product

Smart Revise is a question based online revision tool provided by Craig 'n' Dave to schools, colleges and private subscribers. Customers take subscriptions to the service, no additional personal data is held on customers beyond that which is asked for the purpose of account registration. We delete all your data when you cancel the service with us after we have confirmed with you that we will not be able to recover it.

External services we use
We use certain external companies to process our data.

Microsoft – We use the Azure network to securely hold data on student's smart revise sessions (such as their score), any classes they are associated with and the teachers associated with those classes. Their privacy policy can be viewed at: https://privacy.microsoft.com/en-gb/privacystatement

Dropbox – We use this company to hold copies of postal letters and membership information. Files are password protected. Their privacy policy can be viewed at: https://www.dropbox.com/terms#privacy

Zoho Desk – We use this company as our support centre, this includes handling telephone calls, emails and interactions on social media. Their privacy policy can be viewed at: https://www.zoho.com/privacy.html

Stripe - We use Stripe INC to process the payments you make though our store. Their privacy policy can be viewed at https://stripe.com/gb/privacy

Contact promise
Our contact promise is a summary of how we look after your personal data.

We collect, use and store your personal data so that we can offer you the products and services you expect from us. We see your personal data as just that: it’s yours. So we will always be clear and upfront with you about what we do with your personal data, and (of course) you have control over it.

We collect your personal data for three main reasons:

  1. To process any orders you make and to deliver those orders to you
  2. To provide the online education tools you buy from us
  3. To keep you up-to-date about product improvements

We promise:

That you can control the personal data you provide us with and that we will always be transparent about how we collect and use it.

We will always tell you what personal data we are collecting from you, the means by which we will collect it and how we will use it. We will only use your personal data for the purposes we originally told you about.

We will only send you marketing communications if you have agreed that we can do so and we will always offer you a clear and simple means of changing your preferences whenever you want to.

How do we collect your personal data?

We collect your personal data in two main ways:

When you give it to us directly

When you communicate with us or purchase our products or services, you may choose to give us certain information. For example, when you give us your name and address or when clicking on active buttons to place an order.

When our systems collect information or personal data as you use our products.

Whenever you use a website, app or other internet service, information gets recorded automatically by the IT systems used to operate that website, app or service. The most common type of information collected is in the form of cookies (small text files sent by your computer each time you visit our website) but can also include personal data transferred by the electronic device you use to access our website and its settings. The manufacturer of your device, or the provider of the operating system, will have details about what information your device shares with us.

What personal data do we collect?

We may collect the following information about you:

Smart Revise is an online question based revision tool. Data is collected on registration via HTTPS and placed into an encrypted database, and secured by password on the Microsoft Azure network.

The data collected on students when registering includes:

The data collected on teachers when registering includes:

If a student links his account with a teacher for the purpose of tracking scores then we will also store details on the class name and teacher associated with this student.

Personal data we will process to comply with the law

Invoices will be stored for tax purposes.

Occasionally we may need to share data with the police, for the purposes of preventing and investigating fraud.

How and why do we use your personal data?

We use your peronal data:

When do we share your personal data?

So that we can provide you with our products and services, we have to share some of your personal data with certain third parties.

When we share your personal data, we make sure that it remains secure:

We share your data as follows:

How long do we hold your personal data for?

We will not keep your personal data for longer than is necessary for the purposes described in this policy.

As a guide:

Your rights

You have a number of rights under data protection laws; these are summarised below.

The right to be informed

We need to be clear with you about how we process your personal data. We do this through our Contact Promise and this Privacy Policy, which we will keep as up to date as possible.

The right of access

You can access the personal data we hold on you by contacting us at: support@smartrevise.co.uk To process your request, we may ask you for proof of identity so that we can be sure we are releasing your personal data to the right person.

We will process your request within one month.

We can provide you with a copy of your personal data in electronic format or hard copy.

If we consider the frequency of your requests is unreasonable, we may refuse to comply with your request. In those circumstances, we would notify you of your right to complain to the Information Commissioner’s Office.

The right to rectification

We welcome feedback from you to ensure our records are as accurate and up-to-date as possible. If you think that the information we hold about you is inaccurate or incomplete, please ask us to correct it by contacting us at: support@smartrevise.co.uk or by updating your details at any time through the My Account section in your online account. We will process your request as soon as we receive it or within one month of receipt at the latest.

The right to erasure

You can ask us to delete your personal data; however, this is not an absolute right. We can refuse to erase personal data which we need to keep (i) to comply with a legal obligation (for instance, we are required by HMRC to keep certain personal data for up to 6 years for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.

When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future, we will retain just enough of your personal data solely for suppression purposes.

Other than as described above, we will always comply with your request and do so promptly. We would also notify any third parties with whom we have shared your personal data about your request so that they could also comply.

The right to transfer your personal data (known as data portability)

You have the right to move, copy or transfer your personal data from one organisation to another. If you do wish to transfer your personal data, we would be happy to help.

If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (for instance, in a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation.

Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide.

When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.

We will comply with your request within one month or, if the request is complex or there are a number of requests from you, within two months.

The right to object

If you would like us to stop processing your personal data for marketing purposes simply change your marketing preferences from your account or just let us know by contacting us at: support@smartrevise.co.uk

Update

We may update this policy from time to time to take account of any new business activity or to reflect any changes in law or best practice in relation to data protection. We will notify you if we do so. This policy was last updated on 12 June 2018.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At smartrevise.online and all its sub domains we use cookies for security purposes and to analyse system usage, health and performance.

To order products and for the operation of our products, you need to have cookies enabled.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors.

We’re giving you this information as part of our initiative to comply with the General Data Protection Regulation (GDPR), and to make sure we’re honest and clear about your privacy when using our products and services. We know you’d expect nothing less from us as an education provider.

For more information on cookies, visit the official ICO website at https://ico.org.uk or http://www.whatarecookies.com.